UAccess Learning FAQ
Search below for answers to frequently asked questions about UAccess Learning. Should you have a technical issue not listed below, please contact the 24/7 support team by visiting http://247.arizona.edu or calling (520) 626-TECH (8324).
You must be either a University employee or student who is engaged in university business towards a degree. Additionally, off-campus access to UAccess Learning requires the VPN. If you meet these criteria and still can't log in, contact 24/7 for assistance.
In the same browser, return to the url you initially clicked on in order to log into UAccess Learning. For many, this is uaccess.arizona.edu. Click on the Learning link again. You should be logged into UAccess Learning.
If you continute to have issues, contact 24/7 to open a ticket.
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Most of the recent versions of Internet Explorer, Safari, and Firefox are supported. If your browser is not supported for eLearning, you will receive a message with instructions when you attempt to launch eLearning.
If you just logged in to UAccess Learning for the first time today, wait until tomorrow. Your record should be updated tomorrow. If you still have a problem tomorrow, contact the 24/7 to open a service ticket.
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Go to Quick Links, Find Learning and in Search by keyword type in the title of the course. If you only enter partial words, use a wildcard (*). For example, "trav*" will return all results that contain the string "trav."
Go to Quick Links, Find Learning. Click Advanced Search at the top of the page. A drop down will open and you can search by additional criteria. Click search and you will be able to view the offerings.
A calendar view of your enrollments is available by going to My Learning and clicking View Calendar. Integration with Microsoft Outlook and other calendar applications is not yet available but is being explored.
If the training guide is available online for the class in question, you can find it by clicking on My Learning and selecting the class title. Scroll down to the syllabus. If the training guide is available, there will be a link to download it listed in the syllabus.
Go to My Learning and select the title of the learning. The contact name appears on the top right of the page. Click the name to directly email the contact person. The Notes & Attachments sections frequently have contact information as well.
1. You cannot drop classes that your manager has enrolled you in. Your manager will need to drop you from the class. Or, 2. Some classes cannot be dropped after the start date. Look at the Class Details for the contact person to see whether you can be dropped.
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In Manager Quick Links, click Team Learning Plans. Click the title of the Learning Plan next to the team member whose plan you want to review. (Team members may have multiple active learning plans.)
In Manager Quick Links, click Team Certifications. Select All Certifications in the View dropdown list. Select the Team Member you want to view. Click Go. All completed certifications will display.
In Manager Quick Links, click Team Members. Select the Team Member(s) and, under Group Action, select Enroll (for classes) or Register (for Certifications and Curricula) and click Go. Select Learning and click Enroll/Register.
A notification will be sent to the learner if you have enrolled them in a class. Currently, no notification is sent if learning is simply added to a plan, though this is being explored.
UAccess Learing gets its people data from UAccess Employee, so you wil need to make sure that your employees reporting information is correct in UAccess Employee. (Work with your business office for this.) Within a couple of days of the information being corrected in UAccess Employee, it will be updated in UAccess Learning. (Note: Pooled student worker positions may not sync accurately between Employee and Learning.) If you have additional questions, contact Systems Control.
Go to the Manager Quick Links and select Team Members. You can view the additional employees who report to someone else by selecting the Team Member who reports to you in the drop down and clicking Go.
Training Coordinator FAQs
After you add a course to a learner's Learning Plan, you will see an Enroll button on the Plan. Click and select a class to enroll the learner in. You WILL NOT be able to register learners for Certifications & Curricula. You can only add those to their plan, then they can register themselves.
Click Maintain Learning Plans in the Business Office Quick Links. Search for the learner. Click on the appropriate Learning Plan. Click the trash can next to the the learning that you want to remove.
Students who do not have a UA job are inactive as learners until they Some POIs will also fall into this category. Have the learner You should then be able to find them. If you still can't find them, contact the 24/7 to file a ticket.
This is a known issue that crops up when a training coordinator clicks Enroll while attempting to add learning to someone else's plan. To avoid the issue, click Plan for Later, then enroll the learner AFTER the class has been added to their plan. We expect a fix from the software vendor.
You will need to request access through the Access Provisioning Tool (https://request.uaccess.arizona.edu/uaccess_appreq/) and you will need to complete the UAccess Learning: Training Coordination class in UAccess Learning.
All supervisor data come from UAccess Employee. The supervisor PCN should be associated with their employees in UAccess Employee. You can review the employee in UAccess Analytics using the Employee Detail Dashboard. Look up the employee by name or by Emplid. If the Supervisor Name is blank in the Current Activity section, you will need to use the MSS WorkCenter and add a supervisor name using the forms within UAccess Employee.